We at Novexa Capital Inc. want you to be completely satisfied with your purchase of our Shoes, Pants, SetSkirts, Suits, Jackets, and Vests. Please read our policy below regarding returns and refunds.
Returns Eligibility
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. The product must be in a resalable condition.
Non-returnable Items
Certain items cannot be returned for hygiene and safety reasons, such as items that are intimate or sanitary goods. Please choose carefully.
Return Process
To initiate a return, please contact our customer service team at services@novexacapital.top to obtain a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns sent without an RMA number may not be processed.
You will be responsible for paying for your own shipping costs for returning your item.
Inspection and Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at services@novexacapital.top.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product in a different size, please return the original item and place a new order.
Contact Us
For any questions regarding our returns and refunds policy, please contact us.
Novexa Capital Inc.
5825 Delmonico Dr Suite 323, Colorado Springs, CO 80919
(+1) 7197813839
services@novexacapital.top